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I've been using your service for only a day, but the first day has been a great experience. You set up my server immediately, answered several questions within minutes of my asking them, and provided enough documentation on your site that I'm up and running with a production path for my Rails app with no problems at all (and I've never hosted a Rails app before and am spotty on my sysadmin capabilities).
Currently in the Support Queue | 5 |
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Currently Being Worked On | 0 |
Unread | 3 |
Over Last | 12 hours | 30 days | ||
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Received | 5 | 258 | How many requests we have received from customers (including ones to which we have yet to respond) | |
Seen In | 171 minutes | 16 minutes | Time before the request is seen and prioritized | |
Staff Started Working On Requests In | NA | 7 hours | Time between receiving the request and us starting to work on it | |
Time To Handle Request | NA | 44 minutes | Time between starting to work on a request and sending off the reply | |
Responded In | NA | 15 hours | Time from when we received the request to when we responded to it |
The times listed are the times to deal with most (70%) of the requests.
How our support system works: